Refund policy

## Returns & Refund Policy

We want you to love your Livora mat. Because it's a bathroom hygiene product, our returns policy balances your peace of mind with health and safety.

**30-day returns on unused items**
If you change your mind, you can return your mat within **30 days of delivery** for a full refund, provided it is **unused and in its original condition and packaging**.

**Used items**
For hygiene reasons, a mat that has been used (unpacked and placed on a bathroom floor) **cannot be returned** unless it is faulty or arrived damaged.

**Faulty or damaged items — always covered**
If your mat arrives damaged, or develops a fault, we'll make it right with a **replacement or a full refund**. Just email us within 30 days of delivery at support@livorabath.com with your order number and a photo of the issue.

**How to start a return**
Email support@livorabath.com with your order number. We'll reply with return instructions. For change-of-mind returns, the customer covers return postage; for faulty or damaged items, we cover it.

**Refund timing**
Once we receive and check your returned item (or approve a faulty/damaged claim), we'll process your refund to the original payment method within 5–10 business days.

**Your legal rights**
None of the above affects your statutory rights as a UK consumer.

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